What some questions should I expect during a discovery call?

• What is your timeframe?

• What is your Budget?

• Do you have a design style in mind?

• Is there anything you absolutely don’t like?

What about the Budget?

We can work within your budget. Having a budget is very important for the project to run smoothly and for your expectations to be met.

What if I decide mid-project I want to add more to the scope?

Since our service offerings include use of an hourly rate, increasing the scope is not a problem.

Can you help me pick lighting and nothing else?

YES! We believe that lighting is one of the most important aspects of a beautiful space & certainly the area we are most passionate about.

Can you help me pick paint colours and nothing else?

YES! Wall colour can transform an entire room and is an excellent design change to make on a smaller budget.

During the paint selection process M&CO. will arrive at your home for a paint selection session that typically lasts 1-2 hours. At the end of the session you will have a list of all the paint colours & sheen that we think would look great in your home.

How long do projects normally last?

This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors and other unpredictable influences, that are out of our control.

The client, as well as, all professionals hired to work on the project are expected to not cause unreasonable delays.

Do you work with Contractors?

YES! We work with contractors hired by the client. We prefer to use professionals that we have worked with on previous projects and can provide recommendations.

What if I’m not local?

No problem. MILLER & CO. will travel however Travel fees per km will apply. These fees will be provided upfront prior to booking your service.

How do I place an Order?

Once you receive your proposal you can either accept or decline a item. For acceptance, a signed copy of the proposal, along with full payment for the sourced items is required. No item will be ordered by M&CO. until receipt of approved proposal and full payment.

Can I change my mind after an order is placed?

Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus any other applicable fees. Custom orders are non-refundable.

What additional costs can I expect?

We do our best to give you a full cost outlook of each sourced item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

Do you require a Deposit for Services?

YES! M&CO does require a deposit for services. Time is investment into your service by M&CO starts as soon as the project is booked. The deposit fee of 50% is non-refundable

Currency & Taxes?

All prices listed are in Canadian dollars and applicable taxes will be added to your invoice.

What are my payment options?

We accept E-Transfer, Cash & Cheque

E-Transfer sent to katherine@millerandcointeriors.ca

Cheques to: 4 Griffith Court, Listowel, Ontario N4W 0G1